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Gavin78 · 15-07-2023, 20:41

I upgraded to 500mb BB from 350mb using the upgrade package deal on the VM account. This was a few days ago and it estimated today would be the connection date.

I'm still only getting 350mb Download speeds when testing on speed net. I've turned the router on and off to see if it needed that but it's not made a difference.

How long does it usually take to change over? Might be that I need to have a chat with them on live chat.

15-07-2023, 20:41	#1
Gavin78 Ice Cold Join Date: Oct 2006 Location: West Yorkshire Age: 47 Services: XL TV M Phone 1000MB BB Posts: 1,566	Moving to 500mb from 350mb? I upgraded to 500mb BB from 350mb using the upgrade package deal on the VM account. This was a few days ago and it estimated today would be the connection date. I'm still only getting 350mb Download speeds when testing on speed net. I've turned the router on and off to see if it needed that but it's not made a difference. How long does it usually take to change over? Might be that I need to have a chat with them on live chat.