They may say it but I don't think they are unable to transfer to UK.
I suspect there is some penalty for either the staff member or the out-sourced company if too many calls are actually directed back to the UK.
There comes a point that it isn't worth having overseas call centres if call are being pass on.
I don't have an issue with oversea call centres. I have an issue in using call centres where they staff have no hands-on experience or hands-on access.
Quote:
Originally Posted by Kevc69
"No one available" makes a change from the usual "we aren't allowed to transfer you to the UK" which retentions have repeatedly said is rubbish.
|