Damien

You never know if he is lying or the full truth of it. If we assume his account isn't being closed because he doesn't meet income requirements, he doesn't have some transactions they don't want to deal with and 7 other banks have rejected him then it's a concern. We don't want banks to deny service based on the customer doing legal actions they just happen to disagree with.

One bank rejecting you isn't that uncommon. Several banks have randomly and arbitrarily closed customers' accounts based on some algorithm and recently crypto has caused customers to lose accounts. Several banks then rejecting your business is less common.

But we don't know the whole details. I imagine it is a case that the other banks he has gone too have income requirements he doesn't meet. I doubt he has gone to HSBC and tried to open a conventional retail bank account.