Cable Forum - View Single Post

Jaymoss · 26-05-2023, 15:42

As some of you may know I recently applied for PIP. I had a assessment date for the 18Th April at 9am.

I received no call and complained the same day. I then had an appointment on the 5th May and received no call I again called to complain and was told it was cancelled and I was not told and they made a new appointment for May 17th. I asked why so long and they made a new appointment for May 10th which happened as expected.

Today I received the results of the complaint. The first assessor who did not call was apparently called into a meeting along with her line manager. She had marked it as did not attend saying she tried to call 3 times as per guidelines and if there was a voicemail option she said she would have left one. She then went on to say the Capita call system was not working and used her work mobile but it was so long ago it no longer shows in call history and she could not remember if there was voicemail or not.

She apparently has been issued guidance for not following protocol. One assumes the interviewer knew she was lying as tbh it is blatant BS to save her job.

The investigation has ended and they have apologised for the stress and offered me a good will gesture of £60. They have ruled and acknowledged.

The assessor did not adhere to guidelines
They cancelled an appointment without notification
Incorrect information was given by an enquiry agent
Acknowledge the upset and distress caused

Now the point is the first assessor lied stating she made the calls. He has been paid as working on that day when she was not. Had I not complained and this is what makes this as terrible as it is is the fact the claim would have been passed back to the DWP as a none attendance and then possibly cancelled totally.

This obviously has happened to others, many of whom would have not complained many of whom would have just given up and some would have been left in a terrible state both mentally and financially and some may have even committed suicide.

I personally think this is an abhorrent way to treat people and the system needs to change

---------- Post added at 14:42 ---------- Previous post was at 14:16 ----------

Just to add on my spare phone my recent call log goes back to 2021 and on my newer phone since I bought it last October

26-05-2023, 15:42	#1
Jaymoss Just a Geek Join Date: Jul 2015 Posts: 4,430	Capita PIP Assessors lies and deceit As some of you may know I recently applied for PIP. I had a assessment date for the 18Th April at 9am. I received no call and complained the same day. I then had an appointment on the 5th May and received no call I again called to complain and was told it was cancelled and I was not told and they made a new appointment for May 17th. I asked why so long and they made a new appointment for May 10th which happened as expected. Today I received the results of the complaint. The first assessor who did not call was apparently called into a meeting along with her line manager. She had marked it as did not attend saying she tried to call 3 times as per guidelines and if there was a voicemail option she said she would have left one. She then went on to say the Capita call system was not working and used her work mobile but it was so long ago it no longer shows in call history and she could not remember if there was voicemail or not. She apparently has been issued guidance for not following protocol. One assumes the interviewer knew she was lying as tbh it is blatant BS to save her job. The investigation has ended and they have apologised for the stress and offered me a good will gesture of £60. They have ruled and acknowledged. The assessor did not adhere to guidelines They cancelled an appointment without notification Incorrect information was given by an enquiry agent Acknowledge the upset and distress caused Now the point is the first assessor lied stating she made the calls. He has been paid as working on that day when she was not. Had I not complained and this is what makes this as terrible as it is is the fact the claim would have been passed back to the DWP as a none attendance and then possibly cancelled totally. This obviously has happened to others, many of whom would have not complained many of whom would have just given up and some would have been left in a terrible state both mentally and financially and some may have even committed suicide. I personally think this is an abhorrent way to treat people and the system needs to change ---------- Post added at 14:42 ---------- Previous post was at 14:16 ---------- Just to add on my spare phone my recent call log goes back to 2021 and on my newer phone since I bought it last October __________________ Is your muffin buttered? Would you like me to assign someone to butter your muffin?