I have read or heard a radio programme somewhere that some companies no longer aim for complete customer satisfaction as they find it more profitable to lose a percentage of customers than pay the cost of putting things right.
I can't remember which company it was (It wasn't Virgin) that said that they now only aim for 85 percent satisfaction.
I wonder if this is why we all now get customer satisfaction surveys for almostveverything? I completed one and then received a
Another survey about the quality of the survey zi had just complicated lol. There was even a programme about this modern day phenomenon on Radio 4 last Friday evening.
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Quote:
Originally Posted by pip08456
The answer is simple. If you don't like the level of service then leave.
If enough customers do that then they would have to improve their service to continue in business.
Its not rocket science.
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Thankfully their near enough monopoly on fibre internet speeds is diminishing with more and more choices for the consumer becoming available. I suspect that those who leave for another broadband provider would dump Virgin TV and landline too.
Unfortunately, instead of forcing Virgin to improve, their answer seems to be to stifle the competition by buying them out. I think It's City Fibre that they are after buying out.