[livelysprite]

Originally Posted by Taf

Our council let payments from me "not appear" for 10 months. Then I got a phone call asking why I wasn't paying. I knew from the guy's tone that he was being sheepish, and actually knew what was going wrong. The council had changed banks and had forgotten to tell those paying by DD.

All payments were transferred between the banks once they finally told DD users to change banks for payments.

So they messed up and tried to blame you. That's rich. It's like when I went to glasgow SPT to get my zone card and the company I worked for sent them a letter to authorize it. When I got there they could not find the letter as the office was like a paper recycling plant and they tried to blame me saying you have tampered with your old zone card so we can't issue a new one. I stood my ground and refused to leave. After about 30 minutes and a long queue of angry looking people behind me she eventually found the letter and gave me the zone card.