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livelysprite · 24-04-2023, 15:57

I pay my council tax every month on time using virgin money's "move money" function and I haven't changed anything. I paid my council tax and it says "payment successful". The payment did not show up at the council. The council don't know where it's gone and are currently looking into it. She mentioned it may have gone to a lost payment account. How on earth can it get lost? Can I complain to someone about this such as FSA? I am having to travel in person now to the council office and pay cash as I don't want to risk losing more money.

24-04-2023, 15:57	#1
livelysprite Inactive Join Date: May 2019 Posts: 65	Paid council tax and got a reminder I pay my council tax every month on time using virgin money's "move money" function and I haven't changed anything. I paid my council tax and it says "payment successful". The payment did not show up at the council. The council don't know where it's gone and are currently looking into it. She mentioned it may have gone to a lost payment account. How on earth can it get lost? Can I complain to someone about this such as FSA? I am having to travel in person now to the council office and pay cash as I don't want to risk losing more money.