[Jaymoss]

Someone has done a proper jobbie on me

Received a letter this morning off Virgin Media demanding payment of £23.78 part of which is an early disconnection fee of 125meg BB and a Telephone line neither of which do I have as I actually have 250meg BB only

Called once and go nowhere as the person could not get to grips with the fact I did not set the account up so have no idea what details were given.

I called again and this time billing kinda understood and asked if I had recently moved. I have lived here for 27 years. So someone who knows my name and address has used my name at a different address to get services and then early disconnected saying I have moved here. I dunno how long this has gone on for or if they are using my ID anywhere else but they must be stupid cuz they must have had these services somewhere.

The agent is getting in touch with VM fraud team about this. I dunno if I should actually call the old bill and report it as identity theft cuz I guess they is nothing stopping them doing this again with something else

I do think they have made an error. I know they used my name and created an email with my surname in. I also know they had a DD which was cancelled before final payment was taken. I also know they disconnected early but only £12 early I do not know how long the account lasted

I am guessing they said they were moving. Gave my real address as the new address as I was asked if I had just moved to which I said no I have been here 27 years. Which means they could have cancelled the DD thinking their last payment was made and did not intend to leave me owing money because if that is the case they are trackable to a working bank account. Lets just hope that is not fraudulent and in my name too