Quote:
Originally Posted by Mr K
Be nice to hear from someone that has successfully made a claim for a refund of cancellation charges. VM charge them regardless, up to you to meet their narrow criteria for a refund. Anyone done this? Their CS doesn’t fill me with confidence.
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Exactly. It sounds like one of those cashback schemes where you have to meet impossible demands or remember to ring up at 12:58 and 10 seconds on the first day of June during a leap year..
Crafted to make people forget in their busy lives so they cannot claim, but to look good good to the casual observer.
People won't be happy, which is why I think that some will try and play Virgin St their own genersl game of sly, dishonest, disingenuou and manipulative behaviour (in my experience & opinion).
It wouldn't surprise me if they have had to do this, so are going to be as strict and inflexible as possible to prevent as many people claiming tje money back as possible.
They will probably say "Can we have a forwarding address in order tovsend any refund due" and then use it to pursue any unpaid charges..
They'd get my PO Box addres if it were me, but a c/o addrrss should suffice. Asking them to communicate to the current addrrsd with a redirection on place would be a good idea too. The Post Office cannot disclose tje new address tovanyone else.