Thread: Price rises this year.
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Old 12-04-2023, 14:53   #527
daveeb
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Join Date: Jan 2004
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Re: Price rises this year.
Quote:
Originally Posted by HughA View Post
I was notified of a £6 increase on my £42 bill and managed to negotiate a new deal by phone. No price increase and a speed increase from 50 Mbps to 125Mbps. No new contract.

Unfortunately when the e-mail confirmation came through the promised speed increase had disappeared!

I posted on the Virgin Media forum and an agent got involved and had the speed increase re-instated after listening to the recording of my call. I also seem to now have a price reduction to £36!

So, a satisfactory outcome but I had to work hard to get it. It would so much easier if there was a fixed price for a specific service that everyone paid.
This has been the outcome for me on several occasions after ringing retentions. Negotiate a deal, then deal isn't as stated so over to the Community Forum. They usually fix it first time although I have had issues carry on with more than one forum agent getting involved. As you say it can be hard work and is very annoying.
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