[HughA]

I was notified of a £6 increase on my £42 bill and managed to negotiate a new deal by phone. No price increase and a speed increase from 50 Mbps to 125Mbps. No new contract.

Unfortunately when the e-mail confirmation came through the promised speed increase had disappeared!

I posted on the Virgin Media forum and an agent got involved and had the speed increase re-instated after listening to the recording of my call. I also seem to now have a price reduction to £36!

So, a satisfactory outcome but I had to work hard to get it. It would so much easier if there was a fixed price for a specific service that everyone paid.