Quote:
Originally Posted by RichardCoulter
After Marks & Spenver closed our store, I decided to try buying some clothes via their website. I have had far too many problems to go into, but I was shocked to find that this once great company now uses an offshore call centre.
The nonsense and blatant lies have been jawropping. I am so disappointed that this once bastion of excellence customer service have reduced themselves to this.
After many decades i've decided to stop using them.
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2 questions:
What's this got to do with the best time to call Virgin Media?
Why have you packed in Marks & Spenser because of their terrible offshore call centre but still use Virgin Media despite spending years complaining about their offshore call centre at every possible opportunity? I genuinely don't understand why.