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Re: What's the best time to get through to VM UK call centre?
The UK team seems to have become a de facto 2nd line retentions team.
The last couple of times I've called and selected 'thinking of leaving' I've spoken to three different people on each call, with a structure something like the below:
1. > Usual CS who make an initial offer to stay which I reject, then transferred to:
2. > 1st line retentions (seems to be offshore) who make another offer I reject, then transferred to:
3. > 2nd line retentions in the UK who make a final offer before processing cancellation notice.
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