Quote:
Originally Posted by Jacquesb
I received my letter a week or so ago, warning of a price increase on my package of £21.50 per month. I'm currently paying £85 discounted from £135. The letter does state that "the price increase won't affect you until your current price offer ends". In my case that's 14/6/2023.
I called them last week, the guy did some notional calculations and recommended that I call back after 14th May to seek a new contract - he did suggest that there should/would be better offers available then.
I've probably been with Virgin for 20+ years now, 11 at my current address. I've always found them fair and reasonably priced so I'm happy to wait for a couple of months. The main gripe has been the difficulties in dealing with customer services over the phone, but even that seems better now than it was a few years ago ?
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You're in exactly the same position as me with your contract. I too was advised to call back in May - I will, but only to cancel. The price escalator in the new Virgin Terms & Conditions is completely unacceptable and will mean a further 20+% increase next April and every subsequent year.
---------- Post added at 16:13 ---------- Previous post was at 16:10 ----------
https://www.theguardian.com/business...g-unaffordable
The Mail campaign appears to have stalled but The Guardian's picking up the gauntlet of investigating the telco's mid-contract price hikes