Quote:
Originally Posted by SnoopZ
Still not received my monthly usage bill from Octopus so dropped them an email.
Edit - their reply which still doesn't help me as I've submitted atleast 2 meter readings in the last month and all its done is said how much gas and electric used in £s and I still don't have a breakdown of units used etc, is this normal?
My last Meter reading was Feb 22nd so I guess I should take another reading on March 22nd to get the amount used and do the maths for the units used myself from month to month?
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I've just reread the notes I made when I first joined Octopus from OVO who totally messed up everything possible so my first bill covered 13 weeks. I didn't have a smart meter and the Octopus helpline guy suggested I send in a reading on the 6th of each month as my DD was paid on the 1st. This seemed to sort thing out for us and since having the smart meter fitted the bills have continued to be from the 7th of the month up to the following 6th.
I'd forgotten just what a nightmare it was, guess the relief at finally gettting away from OVO deadened the pain. Final insult was I had to get the Energy Ombudsman involved to get my money back.
If you haven't already found the Handover page it could be worth having a read.
https://octopus.energy/blog/handover-meter-readings/