Quote:
Originally Posted by Mr K
It does sound like cobblers. The support forum is full of folks finding it impossible to cancel. The goto advice seems to be to write a letter to Sunderland (recorded delivery), but why the heck should you have to do that in the 21st century? (no guarantee that works either). A click of a button is all it takes to upgrade services, why not a click to downgrade/cancel?
The regulator needs to take VM to the cleaners. The company is the pits customer service wise.
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The termination letter maybe a little old fashioned but it does leave the person canceling the service with some control, if the cancelation is over the phone it may not be actioned and the phone call recording the termination may not be available at a later date!!!!!!
The letter does provide proof that that the service has been canceled, the termination period kicks in from the day that VM receives the letter, see VM T&Cs, hence the recorded delivery.
I do agree that the customer shouldnt have to resort to a formal cancelation letter but its probably the best way if you want to cancel with as little fuss as possible.