Quote:
Originally Posted by nialli
I got my price rise letter this morning so I've called to cancel all services. I was on the phone for half an hour, explained that I can't afford the price rise or accept the new T&Cs (which mean ongoing inflation-busting annual rises). I was put on hold only for the operator at the other end to return and say that "our systems are down so we can't process your request". She asks if she can call me back later. It sounds to me like I'm going to be passed to a different team. If I don't get a call back (and I'm not holding my breath) I'll phone again tomorrow.
Has anyone else had this "systems down" excuse for not processing a clear cancellation request?
|
It does sound like cobblers. The support forum is full of folks finding it impossible to cancel. The goto advice seems to be to write a letter to Sunderland (recorded delivery), but why the heck should you have to do that in the 21st century? (no guarantee that works either). A click of a button is all it takes to upgrade services, why not a click to downgrade/cancel?
The regulator needs to take VM to the cleaners. The company is the pits customer service wise.