Quote:
Originally Posted by Chrysalis
The industry is in cartel mode with BT, VM and TT in union on the inflation busting rises, but hopefully Ofcom will see that as market failure and step in, it is going to be reviewed soon.
Not VM related, but I am moving my EE mobile service to 1 pence mobile because of the greed.
|
That's exactly what I did when Virgin Mobile tried to charge me £7 a extra per month two years ago.
Their own attempted greed led to them making nothing from me .
Haven't looked back since moving to 1p mobile. Their customer service is good too, unlike that dreadful offshore place that Virgin Mobile used. They were ignorant on every level.
---------- Post added at 21:37 ---------- Previous post was at 21:29 ----------
Quote:
Originally Posted by nialli
I got my price rise letter this morning so I've called to cancel all services. I was on the phone for half an hour, explained that I can't afford the price rise or accept the new T&Cs (which mean ongoing inflation-busting annual rises). I was put on hold only for the operator at the other end to return and say that "our systems are down so we can't process your request". She asks if she can call me back later. It sounds to me like I'm going to be passed to a different team. If I don't get a call back (and I'm not holding my breath) I'll phone again tomorrow.
Has anyone else had this "systems down" excuse for not processing a clear cancellation request?
|
Could be a stalling tactic to make you stay for longer or in the hope that you can't be botheted/forget to try again.
I would argue that your 30 days notice should start from the date of this call.
You can be sure that there won't be any 'system problems' when it comes to processing these price increases.