Quote:
Originally Posted by RichardCoulter
Same here. I was promised that I would get to keep Full House TV, which wasn't true.
Getting them to put notes on is no longer a guarantee as they either don't put notes on after saying they will do, or put down something different to what was agreed/offered.
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They do however record calls, which is handy if ever you ever go down the complaint route. I'm sure you never would Richard
I seem to have exchanged Full House for Maxit in my latest deal; v little difference apart from a few children's channels. No issue for me, but it may be for some and the difference should have been explained.
I guess the guys on retentions are on a bonus for the amount of punters they retain/sign up. Crap job, but blame the system/company, not the poor sods manning the lines trying to earn a crust.