Quote:
Originally Posted by jobbie8
I've called retentions twice so far, and overseas call centres answered both calls, (usually get UK) the first offer was to cancel out my £21.50 price increase until July when my contract runs out.
Today's offer was £21.50 off my bill for 18 months without a new contract, I declined but the lady put notes on my account in case I took up the offer later.
One thing that stopped me from accepting the offer was because the offer was from overseas, in the past, I have been promised things that weren't true.
My price rise comes into force May 1st.
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Same here. I was promised that I would get to keep Full House TV, which wasn't true.
Getting them to put notes on is no longer a guarantee as they either don't put notes on after saying they will do, or put down something different to what was agreed/offered.