Quote:
Originally Posted by Stuartbe
Hmmmmm
Just spoken to business faults who "tested" the service and came back with a no fault found. The test duration was about 4 seconds. I also asked them to test the speed via the SamKnows client that I was told by the engineer is on everyone's modem.
Apparently its not on my Modem !
They are basically telling me that nothing is wrong with my connection but they are passing my "fault" up to 2nd line support. I had this service installed on the 12th of January 2023 AM and so far I haven't been able to use it.
I have set my DNS time values to 24 Hours but I cant change my DNS until I know all is well and stable + my reverse DNS entries are on Virgins servers, despite a technical advisor telling me that all my DNS servers are on the modem. I had to email them explaining what RDNS was. I was then told its not needed. I am sure anyone that uses exchange can understand that my emails are going to go direct to everyone's spam folder without a reverse lookup.
Is it possible that any of the kind Virgin staff that frequent these hallowed halls could insert some rockets or feet where needed and get something done. I am on the most expensive package with Virgin and I am unable to drop my old VDSL supplier until Virgin works so my lovely plan to save money has increased what I am paying by over double 
I have checked and my modem setup is identical to another member on the forum who has an identical package. I have likely worn out the reset button on the router + I have checked my settings many times and tested with three different devices.
Anyone able to help me please.
Many thanks
Stuart |
Have you had any feedback yet, I am going through a similar painful process with Virgin Media yet to confirm there is an issue