Quote:
Originally Posted by nialli
When Virgin only offered 12 month contracts it wasn’t an issue, but now it’s 18 or 24 month contracts it is a major concern. I know the newer providers are promising no increases under contract but let’s not be naive on that - once established, they’ll get away with whatever they can. The only broadband providers offering 12 months or less I’ve found are the mobile companies and NOW.
OFCOM is failing the customer. Mandate 12 month contracts with no midterm rises and that should be enough.
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I agree, the length of the contact has more to do with Virgin and the book value of their company, a company that has contracted revenue streams running out 18/24 months into the future is more apealing than a company with simple rolling monthly contracts. I view the new Virgin contact as a vehicle to hold the customer hostage, other than the Service level Agreement, which is already governed by OfCom, there is very little financial, surety in the contact for the customer.