Quote:
Originally Posted by Jaymoss
You will be well set with Octopus. I called CS the other week and I could understand who answered and they were very helpful. If the cap rises in April I will jump on the tracker too
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They certainly couldn’t be worse. Scottish Power actively works to keep you off the phone lines, actively tries to prevent you talking to a human via web chat (they give you generic bot-generated answers and then close the chat - don’t even give you a chance to follow up) and when you do finally find your way in to the human-monitored section of the web chat you wait 15 minutes for someone offshore to read your issue and tell you they can’t help. Scottish Power is utterly dreadful.
---------- Post added at 12:11 ---------- Previous post was at 11:35 ----------
Does anyone know how Octopus manages solar panel payments? I thought there was a tariff with automatic export readings taken from a smart meter but they haven’t asked me about my panels during sign-up.