Quote:
Originally Posted by RichardCoulter
Virgin think that they're saving money by outsourcing their 'CS' offshore or not providing proper training, but if they took the lost sales into account, i'm pretty sure they won't be.
Did the agent look at your previous chat where this 'non existent' service was offered to you?
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Apparently, yes. They said at the start of the convo that they'd seen the previous chat and my query and were pulling my other account data through to see how they could help me.