Quote:
Originally Posted by OLDGOLD
I'm currently on to a VM CS agent and they're absolutely adamant that they don't have Sky Sports UHD. I'm trying to get it added and set a new package as I'm currently out of contract. But he/she insists that UHD is not available. Yet the previous agent I spoke to said I could add it for £7, but when I said I wanted to also renegotiate my package said I'd have to go through to Customer Services. WTH?
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Virgin think that they're saving money by outsourcing their 'CS' offshore or not providing proper training, but if they took the lost sales into account, i'm pretty sure they won't be.
Did the agent look at your previous chat where this 'non existent' service was offered to you?