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					Originally Posted by  RichardCoulter
					 
				 
				They are the outward bound sales team. 
 
Fair point Re: Retentions.  If they too are on commission, they too may be tempted to lie to get a sale. 
			
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 I fail to see why they would. The calls are recorded. It’s easily evidenced what was (or wasn’t) offered during the call.