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Re: Virgin Mis-Sold me a Contract
Further down the page…
Quote:
To obtain consent for business purposes in the United Kingdom, three criteria must be met.
You must inform that a recording is taking place.
You must inform of the purpose of the recording. Whether it’s for training, marketing, or other.
You must ask for consent to the recording.
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You have inform them at the begin of the call, to obtain informed consent, not at the end of the call…
"Taking place", not "took place"…
Under GDPR, consent to call recording must actively be sought, following a clear explanation of why the call is being recorded.
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