Thread: General Is Virgin still crap?
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Old 28-01-2023, 20:56   #20
OLD BOY
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Join Date: Mar 2008
Location: Wokingham
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Re: Is Virgin still crap?

Quote:
Originally Posted by Mr K View Post
BB is fine, tv overpriced, and CS has got even worse.
TV overpriced? Talking Pictures is as cheap as chips, you old skinflint!

---------- Post added at 19:53 ---------- Previous post was at 19:50 ----------

People complain, as they do, but for me the TV service with the 360 box is brilliant. I just wish they provided a streaming / terrestrial option with all popular streamers available, together with a universal search facility.

---------- Post added at 19:56 ---------- Previous post was at 19:53 ----------

Quote:
Originally Posted by Hugh View Post
Your statement is not congruent with actuality…

https://www.ofcom.org.uk/phones-tele...-tv-complaints

They were the most complained about provider for Pay TV, but not for Broadband and Telephony - Talk Talk, Vodafone, & Shell Energy had more Broadband complaints, Talk Talk and Shell Energy had more landline complaints, and BT Mobile had more Mobile complaints.

I believe that VM really need to up their Customer Service, especially their complaints handling, but I think you are letting your animus towards VM colour your statements.
It should be emphasised (as you have hinted at) that the complaints were mainly from people who were complaining.

I think I get the picture. Why don’t they just leave?
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