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**Chris** · 19-01-2023, 08:34

I’ve been off-net for a little over 18 years now

While I have no firsthand experience of how VM is (they were still calling themselves NTL when I had them), my impression from reading what people say here is that the technology is fundamentally good but their investment in customer service is poor and their installation/maintenance staff are too few and overworked. So if you get a problem, it is more likely to go spectacularly wrong, but problems, or customer service fails, are by no means inevitable.

19-01-2023, 08:34	#3
Chris Trollsplatter Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,135	Re: Is Virgin still crap? I’ve been off-net for a little over 18 years now While I have no firsthand experience of how VM is (they were still calling themselves NTL when I had them), my impression from reading what people say here is that the technology is fundamentally good but their investment in customer service is poor and their installation/maintenance staff are too few and overworked. So if you get a problem, it is more likely to go spectacularly wrong, but problems, or customer service fails, are by no means inevitable.