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Tricky Trevor · 04-12-2022, 13:28

I had a faulty Hub 5 replaced during the week but my Virgin connect app cannot connect to the hub. It keeps telling me to reinstall the hub but it still won't work. Is this a common problem?

By the way, the technican mentioned that there is a new updated Hub 5 coming out soon called Superhub 5X.

04-12-2022, 13:28	#1
Tricky Trevor cf.geek Join Date: Oct 2011 Location: Nottingham Age: 68 Services: Gig1,Ultimate Volt,Virgin 360x2, O2 mobile Posts: 746	Hub Replacement I had a faulty Hub 5 replaced during the week but my Virgin connect app cannot connect to the hub. It keeps telling me to reinstall the hub but it still won't work. Is this a common problem? By the way, the technican mentioned that there is a new updated Hub 5 coming out soon called Superhub 5X.