Scruffbear,
I'm afraid I can't offer any practical advice on the problems you're experiencing - just wanted to say "Hi" and

to CF.
I'm sure if you give it a while there will be somebody along who can offer you some more useful advice (there are a number of NTL bod's that frequent the forum so maybe one of those will be able to help you get sorted).
Until then, sit back, relax, and enjoy your stay.
Cheers,
Raist.