[scruffbear]

Ive had major problems in the afternoons In the Bolton area, i keep losing my internet connection whilst online, this always occurs between 2 and 4 after this im fully connected, but I work from home so this is not good enough I thought, so I rang NTL who told me a pile of rubbish read from a training manual, ran tests on my PC and told me stuff I knew already like un plug re plug turn off firewall etc.., and assures me it isnt an area problem by this time my sync light and RDY light had magically come back on, bloke without a clue says if u lose them 2 lights ring again, 30 mins later at 330 It happens again so i call again, im put on hold for ages and an asian lady finally speaks to me telling me a completely different tale to the first idiot saying there is a synchonisation problem in my area which may be affecting me even though my next door neighbour has the same ntl set up as me is unaffected, she does not explain it in laymans terms so im none the wiser and scared to use my PC till 4pm which is hardly useful for work, has anyone else had this problem in the North, especially Bolton area, the customer service NTL provide simply isnt good enough my mate was more clued up to my problem with them, Im new to PCs so any tech support goes beyond me, but this should not be happening and I cant understand why Im fine for 22 hours a day but not between 2 and 4pm