Applied for the HUB 5, I got the confirmation email, but a few days later I got this email...
Quote:
Hello,
We know you’re expecting a Hub 5, but we’re sorry to say that some of your account features won’t work with this Hub quite yet. This could be because you’ve just upgraded to Hub 4, you’ve got WiFi Pods or your order needs to be installed by a technician instead of installing it yourself with QuickStart.
Unfortunately, that means we’ve had to cancel the order. We’re really sorry about that. You don’t need to do anything, just carry on using your current Hub as usual.
We’ll be making Hub 5 more widely available in 2022 - and don’t worry, we’ll let you know as soon as it’s compatible with your account.
Kind regards,
The Virgin Media team
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I've had the HUB 4 since upgrading to the 1Gig about 3+ years ago (which I installed myself from the HUB 3) I've never had any WiFi Pods and don't have any other service just broadband.