Re: Virgin Media Customer Service- Your Personal Experience
Quote:
Originally Posted by Chris James
I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from £99 to £142. Negotiated for an HOUR and got a new contract for £92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.
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Well done. My current contract ends in a couple of months so I shall try the same route. I hate phoning up and having to say I want to leave (which would be a lie) just so that I can get through to retentions. Your way seems a lot better.
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"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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