Quote:
Originally Posted by Paul
What if you have the required hub, but simply decide you dont want a VOIP line - will they just remove it from your contract ?
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Quote:
Originally Posted by pip08456
I should imagine so.
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Anyone with a compatible Hub would be switched over automatically by default. Whether that's done via the adapter being sent out or by an engineer appointment is up to the customer after they receive the notification.
To remove the phone service would be a bundle change.
Customers Virgin Media know are vulnerable are contacted by agents rather than just having an email or postal communications.