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Bifta · 16-12-2004, 23:34

I got an email from Wanadoo today saying that they've cancelled my ADSL account, something I NEVER requested. I called them up about it and was told that the account will cease in a few days, the cease on the line has been sent to BT and will happen on the 30th and even though it was a mistake on their behalf there's nothing they can or will do about it. I work from home and need broadband but because of their cock up I'm going to lose my ADSL early next week and won't be able to get a new account installed until next year because they apparently can't contact BT and stop the cease.

Does anyone know anything I can do about this? Or anyone I can contact?

I was wondering if it was possible for me to contact BT and get the line ceased earlier (or something) so I can spend the xmas period without broadband and be up and running after the holidays.

16-12-2004, 23:34	#1
Bifta Inactive Join Date: Jul 2003 Location: Eglinton, Co. Derry Posts: 7,640	Completely hacked off :( I got an email from Wanadoo today saying that they've cancelled my ADSL account, something I NEVER requested. I called them up about it and was told that the account will cease in a few days, the cease on the line has been sent to BT and will happen on the 30th and even though it was a mistake on their behalf there's nothing they can or will do about it. I work from home and need broadband but because of their cock up I'm going to lose my ADSL early next week and won't be able to get a new account installed until next year because they apparently can't contact BT and stop the cease. Does anyone know anything I can do about this? Or anyone I can contact? I was wondering if it was possible for me to contact BT and get the line ceased earlier (or something) so I can spend the xmas period without broadband and be up and running after the holidays.