Quote:
The UK's energy regulator has announced plans to better protect customers who pay their bills through direct debit.
Ofgem accused some firms of using customers' accumulated credit like an "interest-free company credit card".
Proposals include tightening the rules on the level of direct debits that suppliers can charge to "ensure credit balances do not become excessive".
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https://www.bbc.co.uk/news/business-61860717
Someone should remind Ofgem that that is how DD works. You pay the same every month, either gradually paying-off a debt caused by high use over winter, or you build up a credit to be able to clear the upcoming winter bills.
My former provider called me and asked if I wanted a growing credit to be refunded, and the caller was obviously surprised when I explained why I did not.