Originally Posted by RichardCoulter

The thing with Virgin is that when renewing with a new bundle/contract, what you are offered is sometimes not the same as what you actually get.

It's been said that, particularly the offshore call centre workers, simply lie to get their commission.

I have recently fallen victim to this as, even the tactic of getting them to add the offer to the notes has been abused by them with something different to what I' was offered being written down.

It's now with the office of the CEO.