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tweetiepooh · 03-05-2022, 10:27

Bought 15 month Norton 360 Premium (10 devices) from Amazon £19. I know from previous years you activate the new license then support move the time from the new to existing and you get renewal cheaper (there are a few caveats).

This time I had to enter new billing details to activate the new key. Support moved the new key time to old (Oct 2023). Later I get email that Norton have renewed my old key for £95 (Oct 2024).

Back to support to refund. They offer the renewal for £40. I send the link on Amazon for £19. They match it so now good to Dec 2024 for £40 total.

They did explain the difference and I do understand why Amazon can sell that cheaply but the extreme difference to the renewal is less understandable. A feature of the renewal is support in removing viruses and use internationally but should that cost £75.

03-05-2022, 10:27	#5818
tweetiepooh Virgin Media Employee Join Date: Sep 2005 Location: Winchester Services: Staff MyRates BB: VM 1Gb TV: VM XL Phone : VM XL Posts: 3,292	Re: What have you just bought? Bought 15 month Norton 360 Premium (10 devices) from Amazon £19. I know from previous years you activate the new license then support move the time from the new to existing and you get renewal cheaper (there are a few caveats). This time I had to enter new billing details to activate the new key. Support moved the new key time to old (Oct 2023). Later I get email that Norton have renewed my old key for £95 (Oct 2024). Back to support to refund. They offer the renewal for £40. I send the link on Amazon for £19. They match it so now good to Dec 2024 for £40 total. They did explain the difference and I do understand why Amazon can sell that cheaply but the extreme difference to the renewal is less understandable. A feature of the renewal is support in removing viruses and use internationally but should that cost £75. __________________ I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.