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Originally Posted by fuzhoudragon
After a long discussion this morning with Virgin Media, it has been confirmed to me that Virgin Media head office has stated that this offer is available to existing customers on eligible plans. Unfortunately at this time the Virgin Media agents do not have the tools on their systems to enable this. It is being worked on today by their tech guys. I am booked in for a call back later this afternoon when hopefully the systems have been updated.It will require a new 18 month contract term from what I understand.
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I had a lengthy session on chat with them last night. The offshore call centres don't seem to have access to this but she transferred me to the O2 Volt team who set it up for me. Nothing was mentioned about a new contract. It seems that it depends who you speak to. I spoke with retentions this morning and we spoke about this. They only found out about its existence yesterday.