Quote:
Originally Posted by Tinky
I've just had an email from Octopus energy to tell me that I have not sent them a meter reading for 4 months. I have already told them I am not one of their customers and I am still awaiting from them a refund of the credit I had with Avro.   |
I was an ex-Avro customer waiting on a refund when they went bust and I received an email from Octopus last night saying my refund has been processed and will be in my account within 5 working days. Now I'm just waiting on the refund from PFP (over £250 credit amassed in just 8 weeks as a customer).
I appreciate that there's a time-consuming process the administrators have to follow, but between Avro and PFP I am owed almost £500 - I'm fortunate that I could afford to wait 5 months for it, but for people already struggling with higher bills, those credit balances owed would have been really helpful over the past few months.