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BenMcr · 02-02-2022, 21:52

If you have an engineer swap the box they should be taking the TiVo box with them.

The only time you get to 'keep' a TiVo box is when it's remotely disconnected. Rather than send out a returns packs, you're asked to take it to your local electrical recycling centre as part of the WEEE recycling scheme Virgin Media contribute to.

02-02-2022, 21:52	#6
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Old Tivo box question If you have an engineer swap the box they should be taking the TiVo box with them. The only time you get to 'keep' a TiVo box is when it's remotely disconnected. Rather than send out a returns packs, you're asked to take it to your local electrical recycling centre as part of the WEEE recycling scheme Virgin Media contribute to.