Quote:
Originally Posted by epsilon
That is exactly what seems to be happening but doing that does appear to be actively retiring Full House. The email apparently present this as a fait accompli. It doesn't offer a choice and miss-sells the change as an upgrade.
The wording apparently is "You don't need to do anything we've already sorted this for you. And your monthly price won't change." Of course, Virgin doesn't respond to emails, so more of an enforcement than an offer.
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Well, they certainly tried to insinuate that it was a done deal to me and that I had no say in the matter. Very sly.
If they had 'upgraded' me, even for no extra cost, I would lose channels. I'm pretty sure that this no extrs cost claim would be abandoned at renegotiation time too, or when discounts expire.