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nialli · 21-12-2021, 12:42

I rang to renew my contract and was told that I couldn't renew my Oomph deal but could have Volt instead. It would cost £15/m more and I would get an O2 SIM and had to leave Virgin Mobile. When I told the representative that I didn't want O2 as there were issues with O2 masts in area (London SE10) I was told O2 was my only option. Now, I have an O2 mobile SIM and 3G download speeds, whereas with Virgin Mobile I had excellent coverage and downloads in excess of 40mb. I live in Greenwich, London - hardly a remote part of the country. My O2 experience so far has been a nightmare. I can't even log onto the MyO2 app on my phone - "something went wrong" it tells me. Calling Virgin I get a dismissive "call O2", I call O2 and the call drops after a few minutes. It's NTHell all over again.

I've also not seen anywhere near the promised 1Gb download speeds on my Superhub 4 - I'm seeing the same downloads I had on the Superhub 3.

I've been a NTL/Virgin Media customer since the 90s but my patience has been seriously tested in recent weeks. I am paying more for less. The TV service has lost channels (CNN, Disney, etc) and I have a diminished mobile service that isn't good enough to use as a personal hotspot if the broadband goes down again. I'm in the last few days of my 14-day cancellation option and I'm seriously tempted, but I won't be able to get another supplier to engage this side of Christmas so I'm stuffed. 18 more months of this and I will be an ex-customer. I'm told I'll have a break option when I'm forced (that word again) to adopt 360 boxes instead of the V6. The way I'm feeling right now, that's an option I'll be taking.

21-12-2021, 12:42	#1
nialli cf.geek Join Date: Jul 2003 Location: Greenwich, SE10 Services: Sky Stream, Sky broadband Posts: 865	Virgin Media O2 customer grief I rang to renew my contract and was told that I couldn't renew my Oomph deal but could have Volt instead. It would cost £15/m more and I would get an O2 SIM and had to leave Virgin Mobile. When I told the representative that I didn't want O2 as there were issues with O2 masts in area (London SE10) I was told O2 was my only option. Now, I have an O2 mobile SIM and 3G download speeds, whereas with Virgin Mobile I had excellent coverage and downloads in excess of 40mb. I live in Greenwich, London - hardly a remote part of the country. My O2 experience so far has been a nightmare. I can't even log onto the MyO2 app on my phone - "something went wrong" it tells me. Calling Virgin I get a dismissive "call O2", I call O2 and the call drops after a few minutes. It's NTHell all over again. I've also not seen anywhere near the promised 1Gb download speeds on my Superhub 4 - I'm seeing the same downloads I had on the Superhub 3. I've been a NTL/Virgin Media customer since the 90s but my patience has been seriously tested in recent weeks. I am paying more for less. The TV service has lost channels (CNN, Disney, etc) and I have a diminished mobile service that isn't good enough to use as a personal hotspot if the broadband goes down again. I'm in the last few days of my 14-day cancellation option and I'm seriously tempted, but I won't be able to get another supplier to engage this side of Christmas so I'm stuffed. 18 more months of this and I will be an ex-customer. I'm told I'll have a break option when I'm forced (that word again) to adopt 360 boxes instead of the V6. The way I'm feeling right now, that's an option I'll be taking.