I thought I would add I think that this matter is now sorted the original bill has come down to £43.22 from £53.94 it still does not make sence to me but still there you go.
Now for the fun bit during all this I recieved a letter from NTL Payment Centre for the telephone bill, which states that a DD has been refused by the bank and I need to pay the balance of £43.36.
Fun bit you say, when the phone bill arrived in the good old paper format her in doors decided that she would pay it at a paypoint.
After finding this out I contacted CS to point this out and I was told that yes thats ok has the direct DD with your bank has been cancelled this way so with you paying at a paypoint there should be no problems and you DD should be back up for the next bill.
So now I have a £30 charge with my bank for refused DD due to funds did not need to be in there has there should have been no DD until the 30/12/04.
Plus a standard charge from NTL of £2 for administration costs.
So I now have to put this in writing to NTL for the mistake to be corrected....
But in the mean time I have to order a statement from my bank to send with the letter.
At the end of the day thats one problem sorted and now I am back to square one with one CHEERS NTL BILLING/PAYMENTS
.
Looks like I will be leaving after all!!!!!!!!!!!!!!!!!