Cable Forum - View Single Post - [Merged] NTL - New 1MB / 5GB Cap

Mauldor · 16-12-2004, 19:55

This is how I personally work with the things thats come out of NTL....

They introduced a Cap (soft) - I carried on doing whatever i was doing, my theory was quite simple, if they kick up a fuss - I can cancel and move my business elsewere. What did NTL Gain by introducing this cap? Nothing but a lot of un-happy people, for exmaple myself I went back to BT Line and Sky Box.

Next problem that came my way - upping the price of 1Mbit - again no great shakes, i call them to cancel, they offer me 3 months half price. When price comes back to normal I switched to 750/128.

When we had one problem after the next in my area - I was alreayd speaking to providors to arrange ADSL Install and looking online shops to buy ADSL Network capable modem. The problem got solved and touch wood, never came back - so I still just about hang in there with NTL.

When the new Speeds / Cap comes about - then I will assess the situtation when it is written in Black and White, if they charge extra per MB or cut your speed down, its a quick call to change to ADSL (been a lucky person who can have either or).

Personally I wish I lived in a Telewest Cabled Area, they are definatly showing the way to go forward. If NTL are that blind that they are not doing a market reserch of what the customer wants - then they deserve to go bust as far as Im concerned.

16-12-2004, 19:55	#74
Mauldor Inactive Join Date: Jan 2004 Location: Scunthorpe Age: 59 Services: 50mbit, Base TV, Base Phone Posts: 437	Re: NTL - New 1MB / 5GB Cap - should I subscribe @ 300k with NO CAP ? This is how I personally work with the things thats come out of NTL.... They introduced a Cap (soft) - I carried on doing whatever i was doing, my theory was quite simple, if they kick up a fuss - I can cancel and move my business elsewere. What did NTL Gain by introducing this cap? Nothing but a lot of un-happy people, for exmaple myself I went back to BT Line and Sky Box. Next problem that came my way - upping the price of 1Mbit - again no great shakes, i call them to cancel, they offer me 3 months half price. When price comes back to normal I switched to 750/128. When we had one problem after the next in my area - I was alreayd speaking to providors to arrange ADSL Install and looking online shops to buy ADSL Network capable modem. The problem got solved and touch wood, never came back - so I still just about hang in there with NTL. When the new Speeds / Cap comes about - then I will assess the situtation when it is written in Black and White, if they charge extra per MB or cut your speed down, its a quick call to change to ADSL (been a lucky person who can have either or). Personally I wish I lived in a Telewest Cabled Area, they are definatly showing the way to go forward. If NTL are that blind that they are not doing a market reserch of what the customer wants - then they deserve to go bust as far as Im concerned.