Cable Forum - View Single Post - Virgin Media revealed as the most complained about company.

nomadking · 21-10-2021, 09:07

A factor will be that VM connections share several households to the cabinet. Sky, BT, etc connections have dedicated cables all the way to the exchange.
All depends on where you live and the behaviour of your neighbours. Where I am now there is very little(if any) contention, but where I was 6 years ago it was a very different matter.
When I had a phone line fault, an engineer came out a few hours after reporting the fault. Not sure Sky, BT, etc could manage that as the line would be serviced by Openreach.
Looking at the Feb 2021 figures, complaints about Plusnet and Vodafone were higher, and BT and TalkTalk were not that much lower than VM.

21-10-2021, 09:07	#6
nomadking cf.mega poster Join Date: Apr 2004 Location: Northampton Services: Virgin Media TV&BB 350Mb, V6 STB Posts: 8,144	Re: Virgin Media revealed as the most complained about company. A factor will be that VM connections share several households to the cabinet. Sky, BT, etc connections have dedicated cables all the way to the exchange. All depends on where you live and the behaviour of your neighbours. Where I am now there is very little(if any) contention, but where I was 6 years ago it was a very different matter. When I had a phone line fault, an engineer came out a few hours after reporting the fault. Not sure Sky, BT, etc could manage that as the line would be serviced by Openreach. Looking at the Feb 2021 figures, complaints about Plusnet and Vodafone were higher, and BT and TalkTalk were not that much lower than VM. Last edited by nomadking; 21-10-2021 at 09:25.