Cable Forum - View Single Post - Tivo V6 Is this more nonsense from that foreign based call centre?

RichardCoulter · 20-09-2021, 09:38

Spoke to chief execs office just now. She tried to gloss over this as a "language barrier" thing, which led me nicely to ask why VM are using staff with poor English. I also pointed out that saying a special remote was needed to access HD channels is more than a language barrier and that it's possible that those with a sight impairment may well have services available to them being denied.

She apologised for the attempt to charge me & for the poor service that i'd received and said that it would be dealt with.

20-09-2021, 09:38	#14
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,719	Re: Is this more nonsense from that foreign based call centre? Spoke to chief execs office just now. She tried to gloss over this as a "language barrier" thing, which led me nicely to ask why VM are using staff with poor English. I also pointed out that saying a special remote was needed to access HD channels is more than a language barrier and that it's possible that those with a sight impairment may well have services available to them being denied. She apologised for the attempt to charge me & for the poor service that i'd received and said that it would be dealt with.