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Re: Is this more nonsense from that foreign based call centre?
Have you tried just ordering a new one online. Use the following ink and choose the damaged remote option.
https://www.virginmedia.com/help/vir...aged-tv-remote
If the link doesn't work for you log in to your VM account choose ->help ->TV -> Remote controi issues -> then choose the 'damaged' option.
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"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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