Quote:
Originally Posted by Paul
Not very cheap if everyone has to ring back to get someone in the UK to fix it.
Maybe the merger with O2 will kill them off, we can always hope ...
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By the time they also factor in lost customers who can't be doing with them, failed upgrades that people were trying to order and the time that UK staff have to spend to undo the mess that they create (UK staff actually told me this after they messed up my account with a Sky Cinema promotion) you're spot on Paul.
Does anyone know if O2 use UK call centres? This might give us some indication of what to expect.